By using HomeNeeds services, you agree to be bound by these Terms & Conditions on behalf of yourself, members of your household, and anyone who accesses HomeNeeds using your account. If you do not agree to these terms, you should discontinue use of our services immediately.

Your use of any HomeNeeds feature, service, or tool is also subject to any additional policies, rules, or guidelines that apply to those specific services, including our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other posted terms.

  • Scope of Service

  • We provide online sales of kitchenware, cookware, appliances, and home-related products within Egypt.
  • All product details, descriptions, images, and prices are subject to change without prior notice.
  • Product colors may vary slightly due to screen settings or lighting conditions.

  • Product Availability

  • Some items may become unavailable after placing an order.
  • If an item is out of stock, we will contact you to offer alternatives, or you may choose to cancel and receive a full refund.

  • Orders & Payment

  • Orders must be placed through our website or official communication channels only.
  • Payments may be made online, by card, or Cash on Delivery (if available).
  • We may request additional information to verify your identity or payment details.
  • For more information, read our payment terms. (link to the payment policy page)

  • Order Cancellation

  • Orders can be cancelled before shipping.
  • Once an order has been shipped, cancellation is no longer possible and must be processed as a return (according to our Return Policy).

  • Use of the Website

  • You agree not to use the website for any unlawful, harmful, or fraudulent purposes.
  • Copying, distributing, or reusing any text, images, or design elements from our website without written permission is strictly prohibited.

  • User Accounts

  • You are responsible for maintaining the confidentiality of your login details.
  • We reserve the right to suspend or delete any account that violates our policies or poses security risks.

  • Pricing & Taxes

  • All prices are inclusive of VAT unless stated otherwise.
  • Prices may change at any time due to promotional offers or market updates.

  • Policy Updates

  • We reserve the right to update or revise any policy, term, or content at any time.
  • Continued use of the website after changes are posted means you accept the updated terms.

  • Liability

  • We are not responsible for any misuse, improper handling, or unsafe installation of products.
  • Our liability is limited to the value of the product purchased.
  • Warranty coverage applies only to manufacturing defects.

  • Intellectual Property

  • All website content, including logos, images, product descriptions, and design, is the property of HomeNeeds.
  • Unauthorized use is strictly prohibited.