The following Warranty Policy applies to all eligible products sold on HomeNeeds. By purchasing from our platform, you agree to the terms outlined below. Warranty terms may vary based on product category and manufacturer guidelines.

1. Warranty Duration

  • Standard warranty period: 6 months (unless otherwise stated).
  • Some products may have longer or shorter warranty periods depending on the manufacturer.
  • The warranty duration for each product is clearly listed on the product page when applicable.
  • Warranty begins from the date of purchase, not the date of delivery.

2.What the Warranty Covers

  • The warranty applies only to manufacturing defects, including:
    • Functional issues that prevent normal operation.
    • Mechanical or electrical faults caused by production defects.
    • Failure occurring under proper household use as intended by the manufacturer.

3. What the Warranty Does NOT Cover

The warranty does not cover damage caused by:

  • Misuse, improper handling, dropping, or impact.
  • Scratches, dents, cracks, burns, discoloration, or cosmetic damage.
  • Exposure to excessive heat, liquids, or improper cleaning methods.
  • Commercial, industrial, or non-household use.
  • Unauthorized repairs, tampering, modification, or opening the product.
  • Normal wear and tear or consumable parts (e.g., filters, blades, rubber components).

4. Conditions for Warranty Service

To qualify for warranty support, customers must:

  • Provide the original invoice or order confirmation.
  • Return the product with all original accessories, packaging, and components.
  • Ensure the product has not been modified or serviced by unauthorized centers.
  • Submit the claim within the active warranty period.

5. Warranty Claim Procedure

  • Contact Us: Reach our support team via WhatsApp, email, or phone.
  • Submit Evidence: Provide photos or videos clearly showing the issue, along with your order details.
  • Assessment: our team will review your claim within 2–5 business days.
    In some cases, the product may require inspection by an authorized technician.

6. Repair, Replacement & Refund Terms

If the warranty claim is approved:

  • Repair
    • The product will be repaired using original or equivalent parts when possible.
  • Replacement
    • If repair is not possible, the product will be replaced with the same model.
    • If unavailable, a similar or equivalent model may be offered.
  • Refund / Store Credit
  • If neither repair nor replacement is possible, store credit or a partial refund may be issued.
  • Refund amounts may vary based on the product’s condition and usage period.

7. Limitations of Liability

  • HomeNeeds is not responsible for any damages caused by improper use, installation, or handling of the product.
  • Warranty does not cover incidental or consequential damages, including data loss, financial loss, or personal inconvenience.
  • Our maximum liability is limited to the original purchase price of the product.

8.Shipping & Service Costs

  • For manufacturing defects reported within the first 14 days, we cover all shipping and inspection costs.
  • After 14 days, the customer may be responsible for transportation costs to/from the service center.

9.Contact Information

For warranty assistance, please contact us.