HomeNeeds is committed to protecting your privacy and personal data. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding your information when you use our website and services.

Data controller & contact

  • Controller: HomeNeeds

  • Contact: support@homeneeds-eg.com | WhatsApp: [insert number]
    For questions, requests, or complaints about data processing, please contact us at the address above.

  • Types of personal data we collect

We collect different types of information depending on your interactions with us, including:

  • Account & identity data: name, email, password, phone number, address.
  • Order & transaction data: order history, products purchased, payment confirmation (note: full card details are handled by payment providers).
  • Payment & billing data: payment method details (tokenized by payment gateways), billing address, tax ID (if provided).
  • Delivery data: shipping address, delivery notes, contact phone.
  • Customer support data: correspondence, photos/videos you send for support or warranty.
  • Device & usage data: IP address, device identifiers, browser, pages visited, referral source.
  • Cookies & tracking: session cookies, analytics cookies, marketing cookies.
  • Location data: where necessary for delivery or fraud prevention.
  • Optional marketing preferences: newsletter subscription, promotions consent.

  • How and why we use your data (purposes & legal basis)

We process your personal data for the following main purposes:

  • To fulfill orders & deliver products: process purchases, shipping, returns, and warranties. 
  • Payments & fraud prevention: verify payments, prevent fraud, and resolve disputes.
  • Customer support: respond to inquiries and manage after-sales service. (Contract performance / legitimate interests.)
  • Marketing & promotions: send offers, newsletters, and personalized recommendations (only with your consent where required).
  • Analytics & site improvement: understand usage to improve our site and services.
  • Legal & regulatory compliance: comply with tax, accounting, and legal obligations.

  • Sharing data with third parties

We may share your data with service providers to operate our business, including:

  • Payment processors (to complete payments)
  • Couriers & logistics partners (for delivery)
  • Customer support & warranty service providers
  • Analytics & marketing platforms (to measure and improve services)
  • Legal authorities when required by law

We require third parties to protect your data and only use it for the purposes we authorize.

  •  Cookies & tracking technologies

We use cookies and similar technologies for essential site functions, analytics, and marketing. On the first visit we show a cookie banner allowing you to accept or manage preferences. You can change your cookie preferences anytime via the cookie settings link in the footer.

Examples:

  • Essential cookies: cart, session, login (cannot be disabled).
  • Analytics cookies: measure site performance.
  • Marketing cookies: show relevant ads across platforms.

  • Data retention

We retain your personal data only as long as necessary for the purposes listed above, typically:

  • Account & order data: up to 7 years for accounting and legal obligations (or as required by law).
  • Support & warranty records: 2–7 years depending on the product category.
  • Marketing data: until you unsubscribe or withdraw consent.
    We will securely delete or anonymize data when it is no longer needed.

  • Your rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict processing.
  • Request data portability.
  • Withdraw consent at any time for marketing communications.

To exercise any right, contact support@homeneeds-eg.com. We may ask for verification before acting on requests. We aim to respond within a reasonable timeframe and in accordance with applicable law.

  • Security

We implement reasonable technical and organizational measures (such as encryption, access controls, and secure servers) to protect your data. However, no system is 100% secure; if you suspect a security breach, contact us immediately.

  • Children

Our services are not intended for children under 13. If we learn we have collected personal data from a child without parental consent, we will take steps to delete the data.

  • Changes to this policy

We may update this Privacy Policy. We will post the revised policy with a new “Last updated” date. Significant changes affecting your rights will be communicated through the Site or email.